Shipping policy
At KEI, every pair is prepared with care before it leaves us. Here's what to expect.
Canada
Standard — Free
- Frames: arrives in 4–7 days
- Non-prescription blue light lenses: arrives in 4–7 days
- Prescription lens orders: arrives in 15–19 days
Express — $15 CAD
- Frames: arrives in 2–4 days
- Non-prescription blue light lenses: arrives in 2–4 days
- Prescription lens orders: arrives in 10–15 days
United States
Standard — $10 USD (free over $150 USD)
- Frames: arrives in 6–10 days
- Non-prescription blue light lenses: arrives in 6–10 days
- Prescription lens orders: arrives in 17–21 days
Express — $30 USD
- Frames: arrives in 3–6 days
- Non-prescription blue light lenses: arrives in 3–6 days
- Prescription lens orders: arrives in 13–17 days
Why prescription orders take longer
Each pair is made to order — your lenses are precision-ground to your exact prescription, fitted into the frame, and quality-checked before they leave our lab. It's a process we don't rush, which is why prescription orders take longer than our ready-to-wear frames.
Express shipping speeds up transit time only — for prescription orders, it does not shorten the lab preparation time, only the shipping leg once your order is ready.
If your order is delayed
Prescription lenses take time to get right, and shipping can occasionally run behind — if anything changes with your timeline, we'll reach out and let you know. No need to worry if you haven't heard from us; it means everything is on track.