Refund policy

We want you to love the way your KEI frames look and feel. If something isn't right, here's how returns work.

Standard frames (non-prescription)

Unworn frames in original condition, with all packaging and inserts, may be returned within 14 days of delivery for a refund to your original payment method. Return shipping is the customer's responsibility.

To start a return, contact us at hello@keieyewear.com with your order number. 

Prescription and custom lens orders

Because prescription and custom lens orders are made specifically for you, they are final sale and not eligible for return or refund. Your lenses are prepared by our lab once your prescription is submitted. If your glasses arrive damaged or with a manufacturing defect, we'll repair or replace it at no cost — reach out within 14 days of delivery to hello@keieyewear.com with photos of the issue.

Refund timing

Once your return is received and inspected, refunds are processed within 3-5 business days to your original payment method. You'll receive an email confirmation once it's issued.